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Challenge / Goal

Fixed-line transit is a challenge for most airports.The employees have to travel between different buildings of the area that are not within walking distance. Additionally, the employee movements are often highly unpredictedable beforehand, so fixed schedules were not efficient enough.

The challenge for Shotl was to find a new way to move employees without raising prices too much.


We configured a white-label on-demand service called ShuttleMe with three branded minivans and professional drivers. During working hours, airport employees can book a pick-up and drop-off in real-time via the Passenger App from any of the stops covering the entire airport.

This would also prevent that too many people gathered at the same time. Once the trip is completed, the seat of the vehicle and the vehicle itself becomes free. Before that, the employees “blocked” the vehicle until they were done with their meetings and returned to their point of origin.

Citizen participation

Being a private corporation, there was no citizen participation, but rather meetings with relevant staff of the airport, plus visits to the facilities to obtain direct knowledge of the area.



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Time period

Planning time: Less than 6 months

Implementation time: Less than 6 months


Shotl Transportation

Service providers

Munich Airport GMBH

End users

Airport Employees

    Main benefits

  • Improving personnel efficiency

  • Reducing operation costs

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