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Challenge / Goal

The main challenge was one of functionality. Namely, to create a main access point for all the information of relevance to the citizens of Munich.

Smart City also means using existing offers and intelligently developing them further: In the case of the Munich app, it made sense to update the existing app rather than to develop something completely new. The existing app already had users who would appreciate the effort to make their app better. Munich's new SmartCity app was developed to provide one single point of entry to all local and all smart services that are relevant to them.


The Munich SmartCity app is an example of how to make an existing offer smarter. Within the Smarter Together project, the Munich app became the Munich SmartCity app in January 2018, by adding additional smart services as well as a more user-friendly design.

The new smart app services are worth a closer look: When a user opens the app, the home screen displays information about their current location and smart services offered there. Mobility service is one of the central functions of the app: In the interactive city map they can find public transport, cycle hire, car sharing services, and pedestrian paths. Another central function is the integration of digital municipal services (eGovernment services). Apart from the new services, the app provides users with tips on top sightseeing spots, events and the cinema programme.

Additionally, the Munich SmartCity app is the central access point for services and smart data from all the innovations developed within the Smarter Together project that are of interest for Munich citizens – for example the measurement data concerning air quality or parking information measured by sensors that are fixed at the smart lamp posts installed in the project area.

Users can also personalise the Munich SmartCity App by using their own M-Login.


Single access point for information

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Time period

Planning time: 6 months to 1 year

Implementation time: 1 to 2 years


Portal München Betriebs GmbH; City of Munich (Department of Technology and Digitalization); Munich Transport Utility MVG

End users

Citizens of Munich

    Main benefits

  • Single access point for information

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