London, United Kingdom

Market Fact

Transport for London (TfL) has announced a comprehensive plan aimed at transforming the city's public transport into a more equitable, accessible, and welcoming network for all Londoners.

Main Issues:
Inequality and accessibility challenges within London's transport.
The need for a more inclusive and safe travel experience for marginalized groups.

  • Location: London 

Accessibility Enhancements: TfL commits to increasing the proportion of step-free access Tube stations from a third to half. Introduction of mini ramps across all London Underground step-free platforms, and more dedicated spaces for wheelchair users and buggies on specific line trains.
Safety Initiatives: Expansion of Project Guardian school sessions, improved reporting mechanisms for crimes and antisocial behavior, and training for staff to support victims of harassment.
Customer Understanding and Engagement: Establishment of an inclusive Design Centre of Excellence, research to comprehend the diverse needs of London's communities, and comprehensive staff training on disability equality.
Affordability Measures: Introduction of a new travel concession for eligible care leavers and a study to understand how travel costs affect people with protected characteristics.
Inclusive Information: Enhancements to the Dial-a-Ride service, a review of TfL's communication translation approach, and the introduction of virtual tools and real-time information displays to improve accessibility information.

Key Statistics and Data:
- Increase in step-free access Tube stations from 25% to 33% since Sadiq Khan's tenure as Mayor, with a goal to reach 50%.
- Installation of priority seating moquettes to 1,000 Routemaster buses by 2025.