Germany aims to streamline administrative processes through digitisation, but challenges persist. To succeed, user perspective must be prioritized. Marc Danneberg of Bitkom emphasizes user-friendly processes, advocating for a comprehensive modernization law.

Key recommendations include:

  • Prioritized nationwide services;
  • Efficient data exchange;
  • Diverse identification options;
  • Uniform service account;

Smart Country Convention

  • Date: November 7 to 9
  • Location: Berlin
  • Topics: Online Access Act 2.0, digitisation of citizen services, justice, and education, as well as state infrastructure protection, cybersecurity, and cloud solutions.

Source of information: https://cities-today.com/industry/how-digital-administration-is-working-in-germany/ (Published 19 October 2023).