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Challenge / Goal

The newly built Domagkpark housing area will be home to more than 4,000 residents, schools, educational and other facilities. The rapidly growing e-commerce market results in high numbers of deliveries in residential areas. This situation can lead to conflicts with other road users, wrong parking, dangerous situations, air pollution and noise emissions. Therefore, the Use Case is to develop a partnership with logistic service providers and to set up a Concierge Service for the area. With the service running, residents are able to pick up delivered goods at the concierge, or even get their goods delivered by the local concierge with an eco-friendly electric cargo bike. The same service can be offered to post goods/parcels.


With the concierge service, goods and parcel deliveries to the district are bundled centrally, and the last mile delivery is covered in an environment and people friendly way. The concierge functions as the central point of contact for parcel deliveries to the residential district and distributes deliveries by electric cargo bike to their final destination. In addition, residents can use the service to drop off parcels which they want to send. The service provided will prevent individual distribution routes and reduces emissions.

Furthermore, the concierge service also serves as a neighbourhood centre for residents by offering a variety of additional services interesting for residents. It supports the neighbourhoods’ mobility concept providing additional services for the community (for example, bike reparation service, bike reparation courses, maintaining the neighbourhood e-mobility station, etc.). It could be extended by other services as well, such as dry cleaning, locksmiths and other craftsman services.

The concierge also acts as a community centre for the district and can operate as an information/contact point and a central location for socialising. The main requirement for the concierge service is centrally located rooms large enough for handling the logistics of goods and parcels.



Providing a central concierge service

Maintaining the neighbourhood e-mobility station

Providing dry cleaning, locksmiths and other craftsman services

Operating as a central location for socialising

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Time period

Planning time: 6 months to 1 year


Domagkpark Genossenschaft; CIVITAS ECCENTRIC

End users

Residents; Logistics Companies

    Main benefits

  • Improving traffic management

  • Reducing delivery traffic

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