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Challenge / Goal

The Social Services teams cannot detect all the situations of vulnerability of the territory, such as autonomy of the elderly, dependency, disability, care for women, children and youth, employment, housing, energy vulnerability, food bank. For this reason, the City Council proposes to evolve from a reactive model to a preventive model, in order to anticipate emergencies and progressively reduce the chronic collapse of Social Services, implementing solutions that improve the welfare, quality of life and independence of citizens.

This new model has the main objectives of:

  • Palliate the effects of the crisis through an offer of benefits adapted to the needs of the moment.
  • Anticipate and avoid future situations of vulnerability.
  • Generate efficient and effective policies based on data.
  • Combat the digital divide.



Based on the results obtained, the predictive study of social vulnerabilities (predictive tool) and digital divide is used for:

  • The design of policies and actions and resource and budgetary planning.
  • Predicting the evolution of the population in vulnerable situations and the corresponding future resource needs.
  • Identifying the pattern of vulnerability due to the digital divide and defining measures to combat it.
  • Identification of the pockets of population in vulnerable situations, "invisible" to the administration, and of their needs: People who do not know that aid exists, people who do not know how to ask for it, people who do not ask for it because they are ashamed, etc.

In other words, the study makes it possible to identify population patterns of demands to Social Services (autonomy of the elderly, dependency, food bank, work, housing, energy poverty, etc.) and to relate them to sociodemographic data in order to extrapolate the conclusions to the rest of the population.

Citizen participation

Citizens took part in a telephone survey on the digital divide


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Time period

Planning time: 6 months to 1 year

Implementation time: 2 to 5 years


The City Council of Sant Feliu de Llobregat, mainly the Area of Social Rights

Service providers

The City Council of Sant Feliu de Llobregat in conjunction with a private sector entity and a third sector entity

End users

The people who benefit from the vulnerability prediction model and the study of the digital divide are mainly people in a vulnerable situation or at risk of vulnerability and people in a digital divide situation.

    Main benefits

  • Enhanced data security

  • Improved data accessibility

  • Enhanced data collection

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