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Use Case
Industry, Innovation And Infrastructure
Reduced Inequalities
Sustainable Cities And Communities
Peace, Justice And Strong Institutions
Partnerships For The Goals
The initial challenge faced by our municipality was streamlining the interaction between our 40 subsidiaries and our citizens, as each of them are operated with their own websites and applications. Our citizens were facing problems accessing to municipal information disbursed in hundreds of websites and tens of apps. Furthermore our municipality needed to enhance its direct communication with citizens and involve them in decision-making processes of Istanbul.
After exploring various solutions for our challenges, we had decided to address these issues by deploying a City SuperApp. In this platform, every authenticated user has a secure digital identity and can seamlessly navigate between municipal services. ID of users are associated with MiniApps of municipal subsidiaries and a seamless user journey is enabled. With the communication feature of the SuperApp are municipality has direct access to targeted groups of citizens via broadcast messages and push notifications. Instant polls and surveys are submitted to citizens to ensure their democratic participation in municipal decisions.
In less then a year after its launch, Istanbul Senin has been downloaded over 3 Million times by our citizens, proving their successful adoptation to this initiative. Everyday over 150,000 people actively use the SuperApp on their daily lives.
Social disbursements, free public WI-FI connections, QR transportation payments, donation and utility payments, appointments for public services, events ticketing and many more services are offered via this innovation. A Marketplace allows local merchants to sell their products to the citizens, while startups companies are supported to reach out to crowds presenting their products or services.
Want to learn more about the lessons learned, financial details and results?
Log inPlanning time: 6 months to 1 year
Implementation time: Less than 6 months
Platform Istanbul , KOBIL
KOBIL GmbH, Istanbul Metropol Municipality and 60+ subsidaries of IMM
All Citizens of Istanbul City