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Challenge / Goal

The Disabled Support Center is committed to an inclusive and comprehensive approach to ensure that its services extend to all individuals with disabilities. Through a multifaceted strategy, the center aims to facilitate seamless communication with disabled individuals, irrespective of their type of disability. It endeavors to actively promote the participation of disabled individuals in social life, emphasizing the improvement of accessibility quality in activities tailored for people with disabilities. A key objective is to reach all individuals with disabilities in Konya, including visitors, through a systematic integration of services using cutting-edge technology. 

  • Ensure that the services provided by the Disabled Support Center reach all individuals with disabilities.
  • Facilitate easy communication with disabled individuals regardless of the type of disability.
  • Promote the participation of disabled individuals in social life.
  • Improve the accessibility quality of activities carried out for people with disabilities.
  • Reach all individuals with disabilities living in Konya and those visiting the city in a more systematic way by integrating services using technology.
  • Raise awareness among disabled citizens about their rights in all areas (education, transportation, employment, working life, social security, social assistance, public rights, etc.) through digital platforms.
  • Coordinate the efforts of different departments of the municipality in providing services to disabled citizens.
  • Coordinate the activities of NGOs and public institutions. 9-) Ensure that disabled individuals use public transportation more safely and comfortably.
  • Enable visually impaired individuals to listen to books and request the books they want to read (listen).
  • Notify disabled individuals about the social and cultural life through designated social media accounts. 
  • Provide audible guidance for disabled individuals who want to perform the prayer ritual to face the direction of the Kaaba.
  • Increase activities related to the integration of disabled individuals into social life.
  • Enhance awareness of potential disabled citizens through the integration of disabled individuals into social life.
  • Facilitate communication and coordination among all institutions, organizations, NGOs, and citizens providing services to disabled individuals.
  • Ensure access to special education, employment, and activities for disabled individuals according to their type of disability.
  • Increase the self-confidence of disabled citizens in their lives with information about the services provided to disabled individuals, specially allocated spaces, and accessible venues in our city.
  • Utilize current technological capabilities to reach disabled individuals in a more systematic way.


The Accessible ATUS system revolutionizes public transportation for disabled citizens with a comprehensive set of features. "How to Go" integrates various components, including the Driver Information Screen, Route Announcement System, In-Vehicle Passenger Information, Smart Stop Screens, and Stop Kiosks, ensuring a seamless travel experience. The "Explore" functionality empowers users to draw routes to predefined locations, considering alternative transportation modes, and provides crucial information such as estimated arrival time and fees. "Request/Suggestion" enables citizens to submit feedback, including multimedia content and sign language messages, fostering direct communication with integrated institutions. The "Book Reading" feature allows users to listen to audiobooks, leveraging AI to recommend titles based on preferences. "Social Media" integration facilitates content consumption from relevant platforms. "Events" and "Education" keep users informed and engaged, notifying volunteers about events matching their interests. "Employment" showcases job opportunities tailored to the user's disability type. The "Accessible Places" feature lists nearby disability-friendly locations, enhancing convenience. "Club Activities" allows users to apply for club memberships and stay updated on various activities. "Disabled Services" offers access to specialized services in Konya, while services like "Qibla Determination" guide users through voice commands, showcasing the system's commitment to inclusivity and accessibility.

  • Public Transportation - How to Go (Accessible ATUS): Accessible ATUS system includes How to Go, Driver Information Screen, Route Announcement System, In-Vehicle Passenger Information, Smart Stop Screens, and Stop Kiosks. 
  • Explore: Users can draw a route to predefined locations in the application (disabled charging station, taxi stand, mosque, tourist spot, etc.) from their current location. Routes are drawn separately for alternative modes of transportation (bus, tram, private vehicle, pedestrian, etc.). Various information such as estimated arrival time, fee information, etc., is provided for alternative routes. 
  • Request/Suggestion: Enables disabled citizens to submit requests, suggestions, and complaints to integrated institutions through the system. The submission can include content, location, photos, and voice messages. Citizens can also submit requests, suggestions, and complaints in sign language to the integrated institution call center via WhatsApp or BIP. 
  • Book Reading: Allows users to listen to audio files of the books they want to read, resume from where they left off, and request the book they want to listen to. A recommendation list is shown based on the user's previously read book genres using artificial intelligence. 
  • Social Media: Allows users to listen to content on relevant social media accounts through defined settings. 
  • Events: Reports events or activities entered in the application based on the user's type of disability. Applications can also be accepted. Notifications containing event details (event time, location, target audience, and activities to be carried out) are sent to volunteers who register for the needed events. 
  • Education: Informs the user about the education entered in the application based on the user's type of disability. The user can apply for these educations if desired. 
  • Employment: Displays job advertisements entered in the application based on the user's type of disability. The user can apply for jobs they find suitable. 
  • Accessible Places: Lists places accessible to disabled individuals (cafe, restaurant, public restroom, children's park, etc.) in order of proximity to the user's location. 
  • Club Activities: Accepts applications for clubs (sports, reading, handicrafts, etc.) created by the administrator. Memberships are created for relevant clubs upon the administrator's approval, and notifications are sent to members for different activities. 
  • Disabled Services: Enables disabled citizens to access special services available in Konya based on their type of disability. 
  • Services such as Qibla Determination: Provides services like guiding disabled citizens in the direction of the Qibla through voice commands.

Citizen participation

Survey studies were conducted for citizens with disabilities.


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Time period

Planning time: 6 months to 1 year

Implementation time: Less than 6 months


Konya Metropolitan Municipality

Service providers

Konya Metropolitan Municipality

End users

All citizens

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