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Challenge / Goal

The city of Istanbul recognised the need to implement a study with the primary goal of spatially defining the concept of digital inequality in terms of social justice across Istanbul. In today's society, digital inequality has become a significant parameter of social justice, impacting various demographics such as income groups, regions, genders, ages, professions and classes. Reducing this disparity in the ability and skill to use digital opportunities is a crucial social, economic and policy concern.

Digital inequality, akin to educational inequality, is a factor that can deepen existing disparities in the future. Therefore, it requires special attention for close monitoring and reduction. The study focuses on spatially displaying digital accessibility in Istanbul and adapting data-driven decision-making processes.

Primary needs for the study:

  1. Spatially display digital accessibility in Istanbul.
  2. Adapt data-driven/data-focused decision-making processes.
  3. Ensure that everyone has equal opportunities to benefit from digital technology for personal and professional development.


The study identifies the spatial distribution of the digital divide across Istanbul, enabling the development of strategies at the neighbourhood scale. In measuring the digital divide, the distribution of ICT and various indicators according to demographic data is used. There are three types of digital divides assessed: internet access, internet usage and internet usage skills.

To collect data, a survey consisting of 69 questions was conducted with 4518 individuals, administered via a face-to-face format, in March 2021 and with 1689 individuals via phone interviews in June 2021, totalling 6224 individuals representing Istanbul. Given that the study was conducted in 2021 during the COVID-19 period, there is a need to update it in Q1 of 2024 to collect more reliable data and feedback from the site.

Citizen participation

In order to collect data from the site, 6224 surveys was conducted with citizens throughout Istanbul. After analyzing the data, an interactive web site including dashboards was created and citizens can analyze data here according to their needs, interests and concerns.


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Time period

Planning time: Less than 6 months

Implementation time: 6 months to 1 year


Istanbul Metropolitan Municipality

Service providers

Istanbul Metropolitan Municipality

End users

All citizens

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