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Solution
Citizen engagement is defined as the two-way interaction or communication between citizens and the government. This process is continuing to play an instrumental role in the way human settlements are being governed. Decision-making processes are enhanced by engaging those most affected and intimately connected with societal challenges. As much as traditional means such as public forums, town hall meetings, etc. still have relevance, more innovative and convenient forms of citizen engagement are advancing the ways in which citizens can partake in governance procedures. Despite the variations in the form in which citizen engagement may take place, it should ideally be characterized by a clear purpose and goal, clear structure and process, documented influence on decision-making processes, and present opportunities for inclusive and continuous representation. The major components of citizen engagement are illustrated in the figure below. Main Design Components of Citizen Engagement ( Daher E., 2021 )