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Challenge / Goal

  • From the city hall perspective, it solved two main challenges:
    1. fostering inhabitants of the city to register as citizens to increase city founding from the national government.
    2. the card is a cash flow generator for the municipality, in a contex, 2011, where many cash flow tensions were present due to the crisis.
  • From the citizen perspective,  the ZCC addresseed the challenge of fragmented service delivery leading to multiple cards and unstructured offer. 
  • It also helped policy makers to solve the challenge of not being able to easily define smart pricing policies.

Solutions

The "ZCC" is an all-in-one key to access a wide number of public services with the following functions:

  • give access to public services
  • allows for payment
  • smart pricing tool
  • provides an API for external services
  • offers a backend for personal data management

 

Citizen Participation

Through co-creation sesions in the Open Urban Lab (www.openurbanlab.com) involving citizens to collect new ideas and services to be added to ZCC

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Time Period

Planing Time: 0.5 - 1 years

Implementation Time: 0.5 - 1 years

Municipality of Zaragoza, local software development companies

Service Providers

City of Zaragoza

End User

Citizens

    Main Benefits

  • Improving traffic management,

  • Enabling new business opportunities,

  • Facilitating Citizen Engagement,

  • Improving Life Quality,

  • Promoting sustainable behavior,