Zaragoza Citizen Card
Zaragoza (2011)
Scale: Beyond City Level
The "ZCC" is an all-in-one key to access a wide number of public services.
Linked Projects
Challenge / Goal
- From the city hall perspective, it solved two main challenges:
- fostering inhabitants of the city to register as citizens to increase city founding from the national government.
- the card is a cash flow generator for the municipality, in a contex, 2011, where many cash flow tensions were present due to the crisis.
- From the citizen perspective, the ZCC addresseed the challenge of fragmented service delivery leading to multiple cards and unstructured offer.
- It also helped policy makers to solve the challenge of not being able to easily define smart pricing policies.
Solutions
The "ZCC" is an all-in-one key to access a wide number of public services with the following functions:
- give access to public services
- allows for payment
- smart pricing tool
- provides an API for external services
- offers a backend for personal data management
Citizen Participation
Through co-creation sesions in the Open Urban Lab (www.openurbanlab.com) involving citizens to collect new ideas and services to be added to ZCC
Want to learn more about the lessons learned, financial details and results?
Time Period
Planing Time: 0.5 - 1 years
Implementation Time: 0.5 - 1 years
Implementers
Municipality of Zaragoza, local software development companies
Service Providers
City of Zaragoza
End User
Citizens
Improving traffic management,
Enabling new business opportunities,
Facilitating citizen engagement,
Improving life quality,
Promoting sustainable behavior,