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Municipality Welcome Manager (L2B2 Service Robot) in Ludwigsburg

Ludwigsburg (2018-08-07)
Scale: City Level
The service robot in our Bürgerbüro is an example of how we test digital applications in everyday life. It is the first information point for citizens visiting the city hall and helps increase the working efficiency of the city hall.
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Cities

Ludwigsburg

Challenge / Goal

The service robot in our Bürgerbüro is an example of how we test digital applications in everyday life. "L2B2" should relieve the employees in the bureau and help to optimize processes.

Solutions

First Information and guide for citizens visiting the Service Department: The digital helper named "L2B2" welcomes in the entrance area of the Bürgerbüros, drives independently through the corridors and accompanies the visitors to the respective departments.

Less waiting time; municipal employees can focus on individual help

Citizen Participation

The citizens were informed via owned Media (Intranet, Newsletters, websites..), as well the Robot is placed on a public place (Bürgerbüro) where hundreds of citizens are coming by every day and additionally from the Media. The Name L2B2 was found through call to the population by the regional newspaper. In general the interest from Media was very big, because Ludwigsburg got the first Service-Robot in a city administration in Germany.

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Time Period

Planing Time: 0.5 - 1 years

Implementation Time: 0.5 - 1 years

Implementers

MetraLabs GmbH, Bürgerbüro - Abteilung der Stadt Ludwigsburg

Service Providers

Bürgerbüro Ludwigsburg

End User

Bürger

    Main Benefits

  • Improving personnel efficiency

  • Reducing operation costs

  • Facilitating citizen engagement