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The city infrastructure must be able to respond to various challenges including catastrophic events, natural disasters, terrors attacks and further cases of emergencies. For that purpose, an integrated emergency handling system is required that can close the gap between emergency centres and the citizens. On the one hand, this system should be able to acquire information from and around citizens based, for instance, on social networks or various sensors distributed in the vicinity in question. On the other hand, the system can provide means for pushing notifications and relevant information to citizens that are potentially in danger.


The main goal of the Urban Emergency Service is to react fast and reliable on emergencies. Thereby, it intends to increase sercurity within the city of operation. Besides that, the solution achieves the benefits listed below. Whereas some benefits are likely to be fulfiled with a basic implementation of the solution, the fulfilment of the potential benefits depends on the functions implemented in a specific project.

Main Benefits
  • Improving social integration

  • Improving life quality

  • Increasing safety

Potential Benefits
  • Improving personnel efficiency

  • Improving health care

  • Improving elderly care


Functions help you to understand what the products can do for you and which ones will help you achieve your goals.
Each Solution has at least one mandatory function, which is needed to achieve the basic purpose of the Solution, and several additional functions, which are features that can be added to provide additional benefits.

Mandatory Functions
    contacting people in endangered areas

    Products that inform people about local emergencies, such as an App

    collecting data in emergency areas

    Products that are able to monitor local circumstances during emergencies and detect them, such as cameras

Potential Functions
    facilitating management procedures

    Products that ease the emergency management

    increasing safety for large scale events

    Products using the emergency system to increase the safety of events

    enabeling emergency responses

    Products that enable people (such as volunteers) to respond to the current state of the emergency

    easing cooperations

    Products that ease the cooperation between various departments and organisations in case of an emergency

Products offering these functions

Safety and security solutions

A wide range of networked solutions for efficiently monitoring public areas in cities and effectively managing security, safety, and communications.

Business Model

Market Overview

The solution allows city stakeholders (e.g. police, utility companies, planners etc.) and citizens fast and efficient exchange of information in emergencies and the monitoring of catastrophic events and the implementation of ad-hoc response strategies. (Fraunhofer Focus, 2017) The implementation of an Emergency System improves both its living conditions and increase its tax base for a city. Emergency and security services are not always well funded, but they are critical and very likely to be engaged in the early rollouts of smart systems. (Forst and Sullivan, 2015)

Currently, implemented Emergency Systems and their scope are displayed on the following map: 

 (Forst and Sullivan, 2017)

See the full research here, page 15 -20.


Marketable Outcomes

Besides the potential increase of the tax income, Urban Emergency Systems also attract businesses and investments as they offer a safe environment. (First and Sullivan, 2015)

Forst and Sullivan identified factors which are most likely to support the implementation of Urban Emergency Systems, these are: 

  • need to curtail the crime rate
  • smart city initiatives
  • IoT and smart analytics
  • modernisation of legacy cameras
  • efficient storage management

(Forst and Sullivan, 2017)

Possible Emergencies the System may include are shown in the following figure: 

 (Abuja, 2017)

Driving Factors

Supporting Infrastructure

The urban ICT emergency system requires reliable and efficient backbone and mobile communication network, which enable the interaction between citizens and emergency handling team in both directions.

Government Initiatives

The ICT emergency system should be realized in the scope of advanced public safety, in which case a cooperation with the city municipality and belonging stakeholders is required.

Legal Requirements


  • ISO/TC 223 Societal Security: develops standards for public and private organizations 
  • ISO 22320, 2011 Societal security: Emergency management, Requirements for incident response
  • ISO 22324 Societal security: Emergency management, Colour-coded alert
  • ISO/TC 204 Intelligent transport systems: focuses on standardization of information, communication and control systems in the field of urban and rural surface transportation, including intermodal and multimodal aspects thereof, traveller information, traffic management, public transport, commercial transport, emergency services and commercial services in the intelligent transport systems(ITS) field
  • ISO 37120 and ISO /TC 268 Fire and Emergency Response: Sustainable development of communities for a holistic and integrated approach to sustainable development and resilience in smart-cities (ISO/IEC JTC1, 2015̀)

Use Cases

SCORE: Smart Cities + Open Data Re-Use

The aim of the SCORE project was to create open access to key watercourse and rainfall data across a number of sites in the city. With the increase in high intensity rainfall events Aberdeen needs to create greater resilience and adaption measures.

Related Solutions

Smart Microgrids

Microgrids are emerging as an attractive, viable solution for cities, utilities, and firms to meet the energy needs of communities by leveraging more sustainable resources, while increasing resilience, reducing emissions, and achieving broader policy or corporate goals.

Digital Twin

Digital twins are virtual representations of an object, process or system that can be used to run simulations to optimise efficiency. Cities can use them to plan transportation systems, prepare for natural disasters, and identify optimal locations to install solar panels.

Energy Efficient Retrofitting of Buildings

Improving energy efficiency of the building stock in a city needs strategic and long-term thinking. Complex ownership structures, market barriers, diversity of building typologies, consumer preferences and multiple stakeholders involved makes energy efficient retrofitting a big challenge.

Last Mile Delivery

On-line sales have become an essential part of retail business in recent years. Consequently, the volume of traffic caused by delivery services has increased rapidly. What impacts cities most is he final track of the supply chain, the so called “Last Mile” delivery.

Mobility Hubs

Mobility Hubs are places of connectivity where different modes of transportation - from walking to rapid transit – come together seamlessly.

Virtual Power Plant

VPPs are a response to the growing number of distributed energy resources (DER) making their way onto the grid, as VPPs allow their production to be pooled to achieve the flexibility and scale needed to trade in the electricity market; unleashing gains for prosumers, aggregators, and grid operators.

Smart Parking

A Smart Parking System makes use of sensors or other technologies to determine the availability of parking lots in cities. This information can be shared with drivers, reducing the time spent looking for parking, and thus reducing traffic congestion.

Smart Home Video Communication

Especially in less densely populated areas or for less mobile people a video conference system can ease the access to lots of services, such as medical advice, education and government or legal services.

Urban Data Platform

Urban data platforms build the basis for a multitude of applications in a Smart City. An urban data platform intends to map, store and integrate data from different stakeholders of the Smart City ecosystem.

Smart Lighting

Smart streetlights enable the reduction of running expenses associated with public lighting by delivering several value-added services to cities and citizens.

Intelligent and Connected Public Space

An intelligent and connected public space collects data in public areas and displays or reacts on the data. The data can be securely transferred via Wi-Fi or other similar technologies to be, i.e. combined with a central system.

Urban Air Quality Platform

Urban Air Quality Platforms centralise data from sensors or satellite imagery to provide city authorities and citizens with updated information on their urban environment's air quality.

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