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Especially in less densely populated areas or for less mobile people a video conference system can ease the access to lots of services, such as medical advice, education, government services or judiciary. All these services can be used without leaving the house when a smart home video communication system is successfully implemented. Possible advantages of a video conference system are: The use of video enables authentication of the participating parties, people with disabilities can more readily access public services, long waiting queues in public buildings are avoided, and more comprehensive care than via telephone can be provided. Once installed, this system may also be used for educational purposes, to communicate with family or to enable surveillance of one’s property. 


The main goal of the Smart Home Video Communication is to enable people to communicate with people and observe places face to face without the need to travel to meet them. Thereby, it supports mainly elderly and diabled peopl. Besides that, the solution achieves the benefits listed below. Whereas some benefits are likely to be fulfiled with a basic implementation of the solution, the fulfilment of the potential benefits depends on the functions implemented in a specific project.

Main Benefits
  • Improving social integration

  • Improving life quality

  • Reducing need for travel


Functions help you to understand what the products can do for you and which ones will help you achieve your goals.
Each solution has at least one mandatory function, which is needed to achieve the basic purpose of the solution, and several additional functions, which are features that can be added to provide additional benefits.

Mandatory Functions
    offering communication via video

    Products, that allow users to communicate via video

    providing backbone

    Products, that offer the necessary backbone for real-time video conferences

Potential Functions
    providing public service

    Products that allow users to access public services via video

    providing health service

    Products that allow users to access health services and consultancy via video

    providing elderly care

    Products that ease elderly care by the use of video

    providing home suvilliance

    Products that increase the surveillance of buildings by using video systems

    providing education service

    Products that allow users to access education services via video

    providing fibre-to-home

    products that enable a dibre infrastructure to private homes

Products offering these functions

Smart home and connected household appliances

An interoperable smart home system solution that connects all home-related IoT devices and household appliances made by Bosch or external partners.

Business Model

Implementation Facts

Average Implementation Time: 1-2 years 

Initial Investment Amount: <50,000 Euro per system (includes two connected screens)


Market Overview

Video conference systems for city stakeholders (e.g. police, utility companies, planners etc.) and citizens allow the fast and efficient exchange of information in various situations (e.g. in case of emergencies). The product and the belonging services also will enable the monitoring of different environments and people with the need for help. The video conference market is estimated to reach up to $2.9 billion by 2020. (Manda, 2017)


Marketable Outcomes

Video conference systems can be used for several purposes. Such as Telemedicine, virtual learning, government services or Judiciary. (Manda, 2017) (Hua, 2016)

Telemedicine, for example, can ease, fasten and comfort medical consulting at the same time. This offers especially elderly or people with reduced mobility a significant benefit. A possible process of Telemedicine is shown in the following: 

  1. Patient connects to video conference system
  2. System sends a message to a doctor
  3. System loads patient’s medical record on doctors computer
  4. Doctor joins the conference
  5. Consulting
  6. Doctor fills the consulting form and saves it to medical record
  7. End of consulting
  8. System generates billing and sends it to patient
  9. Patient can view billing in his interface and can pay it online  


Besides the social benefits for the community, the reduced need for travel also offers financial and environmental benefits. (Hua, 2016)


Driving Factors

Supporting Infrastructure

The implementation of a video conference system can be eased by a fast and reliable telecommunication infrastructure that provides a certain quality of service according to the predefined service level agreements. For instance, video streaming requires a relatively stable jitter value of the underlying network infrastructure which is a major prerequisite for a reasonable mode of operation for the video conference system.


Government Initiatives

The video conference system can be implemented in public spaces, in which case a cooperation with the city municipality and belonging utility companies and stakeholders will be required. Furthermore, a series of privacy concerns need to be taken into account depending on the legal situation in the corresponding country or city. Thereby, the privacy of persons as well as their specific personal data must be seen as the most important asset to protect.

Legal Requirements


- European Union’s Data Protection Directive (McKinsey, 2013)

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