Cities across Europe are under pressure to modernize services—yet legacy systems and rigid workflows often stand in the way.

This article explores how cities are moving beyond traditional BPM by adopting modular, AI-enabled approaches that improve service speed, transparency, and adaptability.

Inside, you'll find:

  • Why classic BPM systems struggle in public contexts
  • How low-code tools and AI agents support smarter decisions
  • What orchestration-first design means for citizen services

A useful read for teams rethinking how services like permits, public requests, or financial processes can evolve—without starting from scratch.