In this episode, Linda Alksne, IT Project Manager at Liepāja City Council, Latvia, shares a practitioner’s view of citizen-centred digital services—from a mobile app and e-service portal co-designed with residents to pilots that surface surprising. 

The conversation tracks lessons from an Interact Europe open-data project, early steps toward a digital-twin starting with energy consumption visualisation in municipal buildings, and inclusive approaches that keep non-digital users engaged through trainings and traditional channels. 

It also touches on behaviour-change work inside the administration and the realities of funding, licensing costs, and limited staff capacity in a small city.  

 

Listen to the episode on:
- Spotify
- Apple Podcasts
- Amazon Music
- YouTube
- Overcast

 

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